**Return and Refund Policy**
Thank you for shopping with Fresty! We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.
**1. Returns**
You may return eligible items within [5] days of receiving your order. To be eligible for a return:
– Items must be in their original condition, unopened, and unused.
– Perishable items, such as fresh produce, cannot be returned.
**2. How to Initiate a Return**
To initiate a return, please contact our customer service team at frestychaudhari@gmail with the following information:
– Order number
– Item(s) you wish to return
– Reason for the return
We will provide you with instructions on how to proceed with the return.
**3. Refunds**
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please allow [3] business days for the refund to reflect in your account.
**4. Exchanges**
If you received a damaged or incorrect item, please contact us within [2] days of receiving your order. We will gladly arrange for an exchange or provide a refund.
**5. Non-Returnable Items**
Certain items are non-returnable, including:
– Perishable goods ( dairy, etc.)
– Opened or used items
– Gift cards
**6. Shipping Costs**
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
**7. Changes to This Policy**
We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the new policy.
**8. Contact Us**
If you have any questions about our return and refund policy, please contact us at frestychaudhari@gmail.com
Thank you for choosing Fresty!
